Contacting support for help

You have a choice of ways to contact support to choose from:

• You can call us on 01604 878511
• You can email the support desk at [e-mail]
• You can raise a support ticket here - click submit a request at the top right of the screen

Unless it's a very urgent problem, the second two options are almost certainly the best as it will allow you to accurately include relevant information and include attachments.

Each of these will result in a support ticket being opened at Savience. We use these tickets to record each stage of the support process.

The first time you email Savience support, you will receive back an email inviting you to access the help system directly.  The first task will be to create a password.

At each stage of the process of handling your call, we will update the ticket.  Each time we do this you will be informed by email.  You can of course log into the help desk system and monitor all of your calls.

If you call us by phone, please have your contact details to hand.  This is especially important if you haven't called us before.  We certainly need your name, contact telephone number, and email address.